ABOUT LIGHTSTREAM

The most successful contact centers drive up customer service ratings – while driving down service costs. Since agents are both your most valuable and your most costly asset, maximizing their efficiency is essential to a winning strategy. This is impossible without timely insight into your contact center operations.

Acquiring the insight for optimizing agent efficiency and service delivery doesn’t have to be difficult.

Lightstream was designed by Online Business Systems (Online), a North American professional services consulting company that has been helping clients innovate since 1986.

At the Genesys G-Force User Conference in April 2008, Online recognized the need for a world-class business intelligence front-end to Genesys Info Mart. Online leveraged its Info Mart expertise and its strength in the business intelligence domain – and developed Lightstream, a powerful solution that provides customers quick and easy access to critical data.

But don’t take our word for it – inquire about our risk-free “seeing is believing” proof of concept experience along with our 30-day money back guarantee.

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